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PDF Merger

Help & Support

Find answers to common questions and get help using our PDF merger service.

🚀 Getting Started

Step 1: Upload Files

Drag and drop your PDF files or click to select them from your device. You can upload multiple files at once.

Step 2: Arrange Order

Drag files up or down to reorder them. The numbers show the merge sequence.

Step 3: Merge & Download

Click "Merge PDFs" to combine your files, then download the result.

❓ Frequently Asked Questions

What file formats are supported?

We currently support PDF files only. Make sure your files have the .pdf extension.

Is there a file size limit?

Yes, individual files should be under 50MB. For best performance, keep total upload size under 100MB.

How many files can I merge at once?

You can merge up to 20 PDF files in a single operation.

Are my files stored on your servers?

No, files are processed temporarily and deleted immediately after merging. We don't store your documents.

Can I merge password-protected PDFs?

Currently, password-protected PDFs are not supported. Please remove passwords before uploading.

What browsers are supported?

We support all modern browsers including Chrome, Firefox, Safari, and Edge (latest versions).

🔧 Troubleshooting

Upload fails or gets stuck

Check your internet connection
Ensure files are valid PDFs under 50MB
Try refreshing the page and uploading again
Disable browser extensions that might interfere

Merge process fails

Verify all uploaded files are valid PDFs
Check if any files are corrupted or password-protected
Try merging fewer files at once
Refresh the page and start over

Download doesn't work

Check your browser's download settings
Ensure pop-ups are allowed for our site
Try right-clicking the download link and "Save As"
Clear browser cache and try again

💡 Tips for Best Results

File Quality: Use high-quality, non-corrupted PDF files
File Names: Use descriptive names to easily identify files
Order Planning: Plan your merge order before uploading
Backup: Always keep backup copies of important documents
Testing: Test with a few files first for large merge operations

🆘 Still Need Help?

📧 Email Support

Send us a detailed message at support@pdfmerger.com

📞 Phone Support

Call us at +1 (555) 123-4567
Monday - Friday, 9:00 AM - 6:00 PM EST

💬 Contact Form

Fill out our contact form for non-urgent inquiries

🔒 Security & Privacy

Enterprise-grade security protects your documents:

AES-256 Encryption: Files encrypted with military-grade encryption at rest
Malware Scanning: Automatic virus and security threat detection
Secure HTTPS: All data transfers use TLS encryption
Token Authentication: Secure, expiring download links
Secure Deletion: Files overwritten multiple times before removal
No Permanent Storage: Maximum 1-hour retention with auto-cleanup
Zero Data Sharing: No third-party access to your files
Session Isolation: Your files accessible only to your session

Read our Privacy Policy for complete details.

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